Service Manager (m/f)

In the three decades since it was founded in 1991 by Erwin and Herbert Rossgoderer, one thing is particularly important to us:ISE is an owner-managed and therefore completely independent company in the IT sector. This makes us flexible in all decisions and in the development of tailor-made solutions for our customers. We have exceptional know-how in each of the service areas we offer, from advice to development and implementation to service, and we look forward to the many long-term partnerships with our customers. We are personally committed to supporting the success of our customers with our work.With a strong team of 40 employees at three locations in Graefenberg, Erlangen and Munich, ISE offers a complete range of IT services for medium-sized companies and industry leaders from the areas of trade, financial services, IT and industry throughout Europe.But that would not be possible without a strong team. That is why we attach great importance to the permanent development and advancement of all employees and are looking for reinforcement for our expanding Managed Service area - through you?

You will expect this tasks:

• Familiarization with the content of the contract and the underlying (technical) customer needs and technologies used
• responsible for supporting our customers in the managed service environment with a focus on Oracle databases and their infrastructure
• professional management of our Managed Service division
• Management and implementation of service review meetings with the customer
• Main point of contact for our customers in the event of malfunctions and their follow-up, including management of measures for sustainable problem elimination
• Ensuring quality assurance and approval of the created customer statements
• Coordination and planning of transition
• Support of the sales department in the creation of service level agreements and provision of the required service descriptions as part of the offer process
• Review of the cost and revenue development or control of measures for cost / revenue optimization

What you already bring with you:

• Completed studies in the field of business informatics, computer science or business administration or comparable training
• Several years of professional experience in the management of IT services
• Proven skills in leading teams in the IT environment
• Strong understanding of or interest in IT and software
• very good communication skills and a confident demeanor with customers
• very good written and spoken German and English
• Teamwork and high motivation
• high level of commitment and willingness to learn.

Ideally, you already have a certification:

• according to ITIL or ISO 20000 (at least Foundation Level)

What you can expect from us:

• Support and administration of Oracle hardware
• Administration of the OTRS ticket system
• Supervision and responsibility for monitoring systems (check_MK, Nagios or Oracle Cloud Control)
• Conception, construction and operation of Linux high availability systems
• Participation in complex project tasks
• Bash scripting as well as in programming languages, e.g. Perl, python, or Java
• Oracle Grid Infrastructure and ASM
• Administration of application servers (e.g. Tomcat, Glassfisch, Oracle Weblogic, Oracle Appl. Server, etc.)

If you don't want to miss out on this dream job, then we look forward to getting to know you!

Please send your detailed application including your curriculum vitae and salary expectations to your contact person:

Please do not hesitate to contact us if you have any questions about us or the position

ISE Information Systems Engineering GmbH
Gewerbepark Hüll 4
D - 91322 Gräfenberg

Phone: +49 91929929-0
Fax: +49 91929929-417

www.ise-informatik.de
info@ise-informatik.de