Senior Process Designer (m/f/x)

 Jobomas DE
 Deutschland, Düsseldorf, North Rhine-Westphalia
 vor 3 Tage, 17 Stunden
Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent. We are looking for individuals to join our team in Germany across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together! As a Senior Process Designer , you will be responsible for defining organizational processes as per industry best practices and standards. A Senior Process Designer will coordinate with and mentor other designers to continue to define various key processes for a telecom organization and align them with relevant internal and external stakeholders. KEY RESPONSIBILITIES Performing end-to-end process design and getting it approved by the relevant stakeholders; Enabling training content creation and deliver training sessions; Defining KPIs which will be used to determine the viability of process design; Define user stories and requirements for the process to be configured in appropriate RCP tools and establish connects with relevant product managers; Collecting change requests related to process design from department heads and enacting those changes; Finalizing project reports and other documents; Establishing if tooling is required through discussion with the section manager and subject matter expert; Work together with product owners to prioritize requirements and work as a bridge between process owners and product managers; Leading design sessions with stakeholders, sharing insight gathered from scrutiny of existing processes; Supervising process flows and documentation along with supporting the development and maintenance of logs for process changes; Leading and Vvalidating process training design and delivery while ensuring compliance to all company policies; Promoting process adoption initiatives along with monitoring key KPIs to reflect progress; Ensuring that processes are optimized, effective and meet customer requirements while supporting and sustaining organizational development and growth; Fostering a culture of agile process design and sharing those values with others Junior associates through mentorship; Acting as liaison for escalation between internal and external partners. REQUIREMENTS 3-5 years’ experience in Business Administration, Operations or Management preferably with either a telecom operator or an ICT/Product company; 6+ years in process design and implementation utilizing the six values for continuous improvement preferably with either a telecom operator or an ICT/Product company; Exposure to various domains within a telecom operator (procurement, finance, product management, service desk, engineering etc.) and understanding of their inter-dependencies is highly preferred; Six Sigma Yellow Belt Course certification or other equivalent training; Proven experience in process design, development and training; Should be able to design BPMN based process flows using MS Visio or other designer tools Having process improvement expertise using Six Sigma framework is preferable. Self-motivated, detail-oriented, and committed to quality; Proven leadership skills, with experience in guiding team members to achieve objectives; Technical writing skills; Experience with using such tools as Excel and Visio to produce workflows; Ability to operate as a team player, with a flexible and positive attitude; Strong analytical and problem-solving skills; Ability to work under pressure; A self-starter able to work independently but comfortable and effective working in a team environment. QUALIFICATION REQUIREMENTS Bachelor’s degree (at least 4 yrs.) in Business Administration, Operations or Management or any equivalent degree/experiences; Any certification or diploma in the field of Robotic Process Automation (RPA) will be an added advantage. Six Sigma Green/Yellow Belt Course certification will be an added advantage. Certification in TM Forum Business Process Frameworx (eTOM) Ability to communicate written and verbally in English/German. What we offer Motivated colleagues, an international team and Start-up environment 30 days of annual leave Modern workplaces, cool office space as well as high-quality equipment Excellent prospects due to strong growth, fair pay, bonus opportunities …and much more Are you excited by the opportunity to help build a brand in Germany? We are looking forward to your application! RAKUTEN SHUGI PRINCIPLES Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, always advance. Only be satisfied with complete success - Kaizen. Be passionately professional. Take an uncompromising approach to your work and be determined to be the best. Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory. Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile. Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

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