Sales Support Team Leader

 Jobomas DE
 Deutschland, Bremen, Germany
 vor 1 Tag, 20 Stunden
Sales Support Team Leader Location: Bremen, Germany Employment Type: Permanent – Full Time Essential: Fluent German & English Our client is seeking a dynamic Team Leader to lead a temp of 5-6 at their Bremen office. This is an excellent opportunity to join a global and growing organisation that invests in its employees. Your role will be to provide direct support to the Sales Managers in the ongoing development of existing and prospective customers to ensure that the department is able to meet its growth targets. Your role: Ensure the actions of the Sales Support Team are aligned with the strategy of the company and contribute to meeting the companies’ financial goals Ensure all incoming calls and sales enquiries are promptly answered handled timely and professionally Ensure accurate processing of customer orders and amendments, within 24 hours Ensure purchase requisitions are placed against customer requirements and that delivery dates are met whilst minimizing the amount of inventory held, inline with the company guidelines The shipment and invoicing of all orders and the timely and effective management and reporting of the sales backlog Ensure customer projects are managed correctly and kept up to date including closing new business and accurate forecasting Proactively follow-up and close repeat orders for production projects and for other projects as directed. Support external sales on quotations, lead time requests and other matters when appropriate To become competent in all working practices of the company Maintain contacts database including e-mail address Monitor RMA backlog and chase returns when necessary Calculate and monitor the KPI’s Manage and support the Sales Support Team The person: Fluent English and German Previous experience in a Team management role Experience in Customer Support, Supply Chain or Business Operations role Previous experience working on the SAP /S4 Hannah system In-depth knowledge of performance metrics Critical thinker and problem-solving skills Ability to thrive in a fast-paced environment Remaining calm under pressure Good time-management skills, ability to prioritise work Great interpersonal and communication skills Exercises judgement in owning complex processes, through to completion and resolution Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently Expert accountability for success of customer experience Curiosity and hunger to learn and to grow alongside a transforming organization. University degree SAP S4HANA knowledge and experience Competent on Microsoft Word / Advanced Excel / Outlook and PowerPoint

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