Customer Support Specialist

 Jobomas DE
 Deutschland, , Hessen
 vor 1 Tag, 20 Stunden
Are you a service-minded problem-solver who's passionate about customer experience? Come make everyday miracles and reinvent businesses' insurance experience with us! About us Be part of the team that's creating the first pan European InsurTech focused on SME insurance. Work in a technology driven, legacy free environment, where we develop cutting edge insurance solutions for SMEs. About the job Here you add value by building insurance customer experience & support the way it should be: helpful, timely and personal! As such, you are key in shaping our customer experience & support, and in the process you will re-set the bar for the entire industry (and make insurance loveable, or at least highly likeable). Your mission is to make customer experience & support your number one priority, going the extra mile to make customers happy. What you will do In your typical Insify day, you will deep-dive into helping our customers, advocate for them and work with our product, engineering and customer ops team to maintain a high level of customer experience and service. A day in the life Investigate and answer support questions about our product by chat (Zendesk) /mail and phone Give instructions to customers on the use of our platform/ understand out products Create content for our knowledge base Collaborate with Development to solve customer issues Gather and translate customer feature requests in order to improve the platform You are: You are a clear communicator, with a natural instinct to helping people You have a natural service and customer-oriented attitude You are proactive, flexible and have the ability to switch tasks quickly You lobe troubleshooting and finding solutions You are curious by nature and able to identify customers needs You are tech-savvy: interested in IT, design, new technologies or online platforms About you You are a curious, bold and driven Bachelor or Master student in Business / Statistics, Finance, Psychology (or related field) or you are a student looking for part-time work alongside your studies You are a people person, who is also analytically & determined to uncover root-causes for issues arising and creatively structure solutions You are skilled at explaining problems succinctly & clearly and can translate complex issues into simple language You are proactive and have a definite 'can do' attitude. You are fluent in both German and English and you are a strong writer If this sounds anything like you, we just might have the perfect spot for you! What we offer Make an impact & challenge yourself. You'll have the unique opportunity to join an ambitious start-up at an early stage, giving you plenty of opportunity to make real impact and gain valuable entrepreneurial / start-up experience along the way. Mentoring. Be surrounded by a team of experienced entrepreneurs (Hello Fresh, Bloomon, Sum Up, Blendle) to oversee your progress and development throughout the internship. Lovely canal-side hip working space The usual perks. A generous compensation. The tools you need to work. A Zendesk training voucher for certifications / course of your liking. Flexible work environment - choose how many hours you want to work, and how often you work from home versus coming to the office! About Insify We're a team led by seasoned entrepreneurs who have built successful businesses in fintech/e-commerce (eg HelloFresh, Bloomon, SumUp, Blendle, eBuddy). We've raised a €15M seed round from Accel Ventures We're looking for smart and optimistic people, that have a high dose of grit and who truly care about customers We're on a mission to reshape an outdated industry and allow entrepreneurs to do what they do best, building their companies! If you share our vision we'd love you to join us on our exciting journey. And ... our culture! As a team we challenge and coach each other to constantly get the best out of one another and improve our work. We know that a truly diverse team in gender, cultural background, and age can move mountains - and thus we strive for diversity of thought with every hire! We love the pragmatism of lean and agile, continuous improvement, and the close contact with customers. At Insify we have strong deadlines and work hard, but we do so sustainably. We believe in work life balance and value our employee’s well-being first and foremost. Whatever the work, we all love the challenge, and share the fun of learning new stuff and celebrating success (and failure!) together. We have regular social activities as a team, a dedicated employee experience specialist, and do everything to support our team’s continued growth within Insify and beyond.

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